SMS Privacy Policy

1. Information We Collect

When you opt in to receive SMS messages, we may collect the following information:

• First and last name
• Mobile phone number
• Email address
• Role or relationship with Alchemy Enterprises
• SMS consent selection
• Date and time of consent
• Opt-in source page or form
• Page URL used to provide consent
• Technical information such as IP address, browser, or device information when available

2. How We Use SMS Information

We use SMS information only to send operational text messages related to:

• Onboarding status
• Account setup
• Credential updates
• Missing document notices
• Order status updates
• Operational support
• Platform or account-related notifications

These messages are intended to provide important operational updates related to your relationship with Alchemy Enterprises.

3. No Marketing Through This Opt-In

This SMS opt-in is for operational messages only.

We do not use this opt-in to send marketing, promotional, recruiting, sales solicitation, or advertising text messages.

4. No Sale or Sharing of SMS Consent

Alchemy Enterprises does not sell, rent, trade, share, or transfer mobile phone numbers, SMS opt-in data, or SMS consent information to third parties, affiliates, lead generators, or other organizations for marketing or promotional purposes.

No mobile information or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes.

5. Service Providers

We may use trusted service providers to help operate and deliver our SMS messaging program. These may include SMS delivery platforms, hosting providers, form tools, CRM systems, database providers, or workflow automation tools.

These service providers may only use SMS information as necessary to provide services to Alchemy Enterprises. They are not permitted to use SMS information for their own marketing or promotional purposes.

6. Message Frequency

Message frequency varies based on onboarding status, account activity, order status, operational needs, and support requirements.

7. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

8. Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any text message you receive from us.

After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed.

9. Help Instructions

You may reply HELP to any SMS message for assistance.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect SMS information from unauthorized access, disclosure, misuse, or loss.

11. Data Retention

We may retain SMS consent records, opt-in records, opt-out records, and related messaging records as necessary for operational, compliance, legal, and recordkeeping purposes.

12. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

For questions about this SMS Privacy Policy or the SMS messaging program, contact:

Alchemy Enterprises
Email: support@aesalesco.com
Phone: 570-282-9111